Garage Door Repair Service | Door Won't Open | Broken Spring

Garage Door Repair

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Certified Garage Door Repair

Garage door repair is our specialty completed by our IDEA Certified Technicians! Aaron Overhead Doors is a family-owned local garage door repair company based in Buford, GA. We serve the North Atlanta and North Georgia areas including Gwinnett, North Fulton, Dekalb, Forsyth, Cobb, Hall, Jackson, Jefferson, Clarke, Cherokee, and more. In our company, we pride ourselves on being a customer service company in the garage door business. That is how we have become A-Rated by the Better Business Bureau and earned a five-star rating online with over 1,500 customer reviews. Because we put so much value in customer service, we hire certified employees, not subcontractors to complete your garage door repairs. We train our service professionals to repair all brands of garage doors and all types of problems. In addition, we hold weekly training seminars in order to stay up to date on advances in the garage door industry and our safety protocols. This commitment to excellence in customer service, quality of repair, and value in replacement parts makes us a local garage door repair company you can trust.

If your garage door system is beyond repair, we will offer you reasonable options for replacement. In fact, if your garage door repair costs are close to the cost of a new door or opener, we will work with you to get a new system at an affordable rate. No matter your issue, we are here to help you make the right choice for your home.


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A Customer Service Company In The Garage Door Business

To know who we are, you must first get to know our garage door repair service professionals. We only employ IDEA Certified Repair Technicians. Our certified service professionals are employees, not sub-contractors; they drive our trucks and use our tools and parts. Our company believes if we treat our employees well, you will reap the benefits. Unlike many garage door repair companies, our technicians only get five jobs a day. We do this because we feel it’s essential to take our time and do the job right. If a technician knows they have 8 – 12 repair jobs scheduled for one day, they tend to rush through the jobs, overlooking parts needing repairs and causing the customer to pay more for return visits. 

We train our service professionals to do a 32 point safety inspection on company iPads and walk you through all the parts that need attention. They then offer you at least two options for repairs. Our staff is honest, reliable, and we hold them accountable by having all our prices listed in the software we use. We also do random quality control checks on repairs and installations.

If you’re still not convinced, check out all the awards we’ve won. We not only continually win “Best of Gwinnett,” but we’ve won Pinnacle Fan Favorite and been runner up twice for “Pinnacle Rising Star” for young companies growing and building a great business. We’ve also been nationally recognized for our humanitarian efforts by winning the IDA Humanitarian Award in 2019. 

Feel free to call or text us 24/7 for garage door repair!

See our garage door repair service area.

Popular Garage Door Repair Needs

We like to say that we are different for many reasons, but we are mostly different due to our incredible customer service. You can hire anyone for garage door repair. The difference is our IDEA Certified Service Professionals will only use tested, reliable parts, and we will always be here for you when you need us.

We offer 2-hour arrival windows which are the smallest in our industry, and we arrive within those windows 98% of the time.

Common Garage Door Repairs

Our most common garage door repair calls are for broken garage door springs, broken garage door cables, garage doors being off track, and faulty garage door openers. We even get our fair share of doors customers have tried to drive through. We can either replace garage door sections or help you pick out a new garage door. Because we have such a great relationship with all the different manufacturers, we’re able to buy sections/panels and parts for your garage door, no matter the manufacturer. 

Garage Door Spring Repair 

Garage door spring repair is very popular, so we make sure we’re prepared. We stock our trucks with all of the most popular springs in the North Atlanta/North Georgia area. We provide spring repair for torsion and extension. We also convert Wayne Dalton Torque Master springs to torsion. Please let us know when you call if you have a Wayne Dalton Torque Master. You can identify this because you cannot see the spring located inside of the torque master tube. Torsion springs are the industry standard and installed in all cases if we have the headroom. You’ll know if you need spring repair if your door will only open a few inches or you hear a loud bang in the garage. Garage door springs are under a lot of tension and when they break they are very loud. Attempting to change garage door springs yourself could be very dangerous. Many homeowners get injured attempting to repair their garage doors. We recommend hiring one of our certified repair technicians to save you time and the possibility of injury. 

Broken Garage Door Cables:

When customers call us about broken garage door cables, it usually means that the tension has come loose on their garage door spring or around the drum. Specifically, it’s typically due to accidentally closing the garage on something or a broken torsion spring. We can, in most cases, reset the cable back into the cable drum. Cables don’t typically break; however, if we see worn cables, we will require that you allow us to change them. In many cases, the door will be out of track as well. 

Garage Door Off Track

Garage doors come off the track when tension is released from one side or if a garage door or rollers fall out of the hinge or track. Working on a garage door out of track can be dangerous because garage doors are very heavy. If this repair is not done correctly, you can cause damage to your vehicle or even yourself. Call a professional to get the garage door back in the tracks. It, in some cases, can be a symptom of a bigger problem that only a trained professional can see.

Broken Garage Door Openers

Broken garage door openers or motors can, in some cases, be easily diagnosed. However, there are many variables. First, identify the brand. The most popular brands of garage door openers are LiftMaster, Craftsman, Sommer, Linear, and Genie. You also need to determine if you have a screw drive, belt drive, or a chain drive. Each opener comes with their problems. The opener we get the least calls on is the LiftMaster belt drive. However, we are dealers for LiftMaster, Genie, and Sommer. We can get parts to repair your opener no matter the brand. 

If your garage door won’t close, it’s most likely the safety eyes/sensors. Many homeowners fix this issue themselves by making a minor adjustment to the sensors to ensure they’re pointing to each other. If the garage door opener still won’t close, it’s typically debris or a wiring issue. If your garage door won’t go up, it’s most likely the torsion or extension springs.

Whatever your garage door needs are, Aaron Overhead Doors is here to serve you. This garage door repair company only hires the best, and we challenge you to check out our reviews page and research our reputation.

Common Garage Door Brands We Repair

A company that is prepared and trained, is a company that can complete garage door repairs on site the first time. We train on all types of doors. Brands we commonly repair include Amarr, Clopay, Wayne Dalton, CHI, Overhead Door Company, Raynor, Windsor, Ankmar, and Doorlink. 

If your garage door won’t open, it’s most likely because you have a broken spring or a loose cable. See the broken spring tab to your left. The springs are your counter-balance system. Many people believe the garage door opener lifts the door, but it actually only guides the door through the tracks. The common theme with broken garage door springs is that the garage door will only open about 6 inches off the ground. This is due to the full weight of the garage door resting on the opener instead of being distributed by the springs. In many cases, if you still have cables attached and tight, you can use the opener and assist it up from the middle bottom of the door. You’ll also want to assist it down. This is typically easier with two people, but it’s a great way to get your car out in the event you have two springs (one is broken) and tight cables.

In other cases if the door won’t open, it could be the opener itself. We suggest diagnosing a few things.

  1. Check to make sure it’s getting power (sometimes the breaker can flip or a GFI outlet needs to be reset)
  2. See if the gear or sprocket is damaged and the chain won’t turn
  3. Notice if you can hear noise but see nothing happening (this can be gear and sprocket but can also be a capacitor)
  4. Know that, for screw drive openers, it’s not uncommon to have to replace the trolley

These are some of the most common. Call us, we can come out and diagnose the issue and offer options for repair.

We want to be very clear! Installing garage door springs is very dangerous and we recommend having a professional do it. That said, there are many tutorials online. Torsion springs have a lot of torque so many people get hurt installing them. Extension springs are a bit easier if done properly, however, please make sure the safety cable is run and secured through the springs. Using the proper tools and having the proper instructions can save you some money from having to pay someone like our company to install your springs for you.

Yes, we offer garage door repair. We can repair any garage door that is not too severely damaged or aged. When you call, we can get you on the phone with a garage door specialist that will ask you a series of questions. In some cases, we can walk you through simple fixes and save you the money. If it isn’t something you can fix or if you want us to come out, schedule an appointment. If you require emergency service, we can rearrange our schedule for you. Just let the receptionist know. Once the appointment is scheduled to repair your garage door or opener, we will call to let you know we are on our way. Once we arrive, we inspect the entire door. Once we identify the problem, we can confirm with you what the price is and offer suggestions. Lastly, we will repair the garage door or opener and perform a tune up on the door.

Torsion springs have a life span. Most commonly, if the proper springs are on the door and they are turned to the appropriate torque, you get a 10,000 cycle life. If one spring breaks, the other spring is almost certainly low on life. Torsion springs should always, in every scenario be changed together. Never, only replace one torsion spring. We also want to warn you that you should never use the opener while the torsion spring is broken. This can damage your garage door opener.

There are 3 types of springs for garage doors:

1) Torsion Springs

2) Extension Springs

3) Wayne Dalton Torquemaster

A torsion spring is located above the garage door and can come in many different colors, but the most common is black. When a torsion spring breaks, it typically makes a loud noise. If it breaks while the door is in operation, the door can be thrown from the tracks, leaving your door off tracks and suspended in air.

An extension spring is located alongside the horizontal part of the tracks. If you are standing in between the tracks near the garage door opener, the extension springs should be located to your right and left facing the garage door. Extension springs need to have a safety cable through them so that when the spring breaks, it doesn’t hit something, especially you or a family member.

Wayne Dalton Torquemaster is a setup only Wayne Dalton uses. Wayne Dalton is a separate garage door company; we do not fix these. We do a torsion or extension conversion depending on the headroom available.

If you have any questions about broken garage door springs, torsion springs, extension springs, or torsion conversion call us and we can give you details.

There are many types of garage door openers. Liftmaster, Craftsman, Chamberlin, and Genie are the most popular. Yes, all can be repaired in most cases.

First, establish what type of drive you have. This can be done by locating the motor rail that connects the motor head to the wall. This drives the door up and down the tracks. A J bar is connected to the bar and the back of the door. Once you locate this, determine if you have a chain, belt, or screw drive.

If you have a screw drive, they tend to be loud and a bit of high maintenance. We almost always recommend replacing screw drive openers.

If you have a chain drive opener, they can also be loud. However chain drive openers are still very effective and great for very heavy doors. A common problem with chain drive openers is for the gear and sprocket assembly to go bad. It’s an easy fix and can keep your opener running for years to come.

If you have a belt drive opener, the most common repair is the gear assembly. Belt drive openers can be very quiet. We recommend belt drive openers to most of our customers.

The garage door cable is connected to the bottom hinge, and the cable drum is located at the top right and left sides of the garage door. Cable drums sit on the torsion bar. We do not suggest trying to raise the door. The garage door has two cables, so there is most likely a lot of tension on the other cable. However, in a lot of cases, the cable isn’t actually broken but rather just loose.

This is a broad statement, but in most cases your garage door repair cost will range between $100 and $500. The cost for parts on garage doors is pretty low. The expense for us is the labor and insurance we maintain. We also factor in the gas and time required to drive to your home. We also offer suggestions for garage door repairs and performance improvements because it’s cheaper to do it while we are there rather than coming back out. It’s also recommended that you do annual maintenance. In a lot of cases, it will prolong the life of your garage door and parts, cutting down on garage door repair costs down the road.