Privacy Policy – AaronOverheadDoors.com
Effective Date: 7/13/2025
1. Introduction
This Privacy Policy describes how Aaron Overhead Doors Atlanta (“we,” “us,” or “our”) collects, uses, and protects personal information from visitors and customers who interact with our website, phone system, or services. This includes interactions with our AI-assisted call answering system and any automated SMS messages we may send.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email, phone number, address
- Service Details: Information about your service requests, job history, and preferences
- Call & Communication Data: Inbound/outbound call recordings, AI-generated call transcripts, voicemail messages, SMS content, and opt-in records
- Payment Information: When applicable, encrypted credit card data for billing
- Technical Data: IP address, browser type, operating system, and website usage patterns
3. How We Collect Information
We collect information in the following ways:
- Directly from you via forms, emails, calls, or SMS
- Automatically when you visit our site or call our phone numbers
- Through AI call-handling and automation systems that process and log conversations when our staff is unavailable
4. How We Use Information
We use your information to:
- Provide requested services and schedule appointments
- Communicate about service updates, promotions, and important notices
- Improve our customer service, including through AI-driven call handling
- Comply with legal and regulatory requirements
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell or rent your personal information to third parties. We may share data with trusted service providers (such as telephony platforms, CRM providers, and payment processors) only as necessary to fulfill your requests.
5. AI Call Handling & Recording Disclosure
When you call our business, your call may be answered by an AI-powered virtual assistant if no team member is available.
- Calls may be recorded and/or transcribed for quality assurance, training, and service accuracy.
- We will never use recordings or transcripts for marketing without your consent.
6. SMS/Text Messaging & TCPA Compliance
By providing your phone number, you consent to receive calls and text messages (including automated or AI-assisted messages) from us for the purposes of service updates, scheduling, and customer support.
- Message frequency may vary.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any SMS or contacting us directly.
7. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.
- Call recordings are typically stored for up to 12 months unless needed for legal or service purposes.
- Opt-out requests are stored to ensure compliance.
8. Security
We use industry-standard encryption (SSL/TLS) for online data transmissions and maintain secure servers for offline storage. Only authorized personnel have access to your personal information.
9. Your Rights
You may:
- Request a copy of your personal information
- Correct or update your information
- Request deletion of your information
- Opt out of marketing communications
To exercise these rights, contact us at (678) 960-3360 or [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted with an updated effective date.
11. Contact Us
Aaron Overhead Doors Atlanta
2400 Satellite Blvd Suite A, Buford, GA 30518
Buford, Georgia 30518
Phone: (678) 960-3360
Email: [email protected]
