How We Handle Corona Virus

**Updated 5/8/2020**

In light of the current releases from local counties regarding stay at home orders. Aaron Overhead Doors is deemed an “essential business” and with our contact/touch free service, we will continue to operate for both commercial and residential customers. However, our Design Center and offices will not be available to the public until further notice.

Stories and statistics about the Coronavirus are on constant loops for every national and international news station. Because of this, we think it is important to address your fears and explain the precautions we are taking as a company. Although we have not experienced a health crisis like this in decades, we are staying informed and careful. As a company, we want our customers to feel confident in us. This goes for both the quality of our garage door repair and installation services and the protective measures we take as a company. 

To keep both our employees and our customers safe and healthy, we are practicing caution with sickness and the spread of germs. In effect immediately, our in-office cleaning protocols have increased so that every surface has to be wiped down twice daily with a strong disinfectant. Also, we are now instating a 6′ apart rule for all meetings or having meetings over the phone. Additionally, our employees have to report any oncoming illnesses prior to reporting to work. They also have to report if they have been in contact with anyone diagnosed with the Coronavirus. Lastly, our office and Design Center is closed indefinitely to the public.  Each of these steps will prevent the virus from entering our office space and thus keep it from spreading to your home. 

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Our In-Home Touch-Free Quote & Repair/Installation Health Precautions

Beyond in-office steps, we have also informed our technicians about new health codes for in-home repairs and installations. Below, we have outlined these steps for you:

• Wipe down work vehicle interior and tools between each job
• Keep a 6′ distance from customers
• Do not shake hands with customers (No touching)
• Avoid going inside customer homes (if possible)
• Do not touch anything in the home including doorknobs
• Wear booties when entering customer homes
• Wear disposable gloves when inside customer homes
• Provide our own water and snacks
• Do not accept drinks or food from customers
• Report immediately if you come in contact with someone diagnosed with Coronavirus
• Call prior to reporting for work if showing any signs of sickness

In addition to the steps your technician will be taking to keep your home safe, there are also new protocols about payment. First, we will now email your garage door quote to you. You will then sign off from your own device instead of touching the company iPads. Second, we will now be taking payment by scanning credit cards instead of typing in the information. Or if you prefer to pay by check, you may leave the completed check in your garage for a technician to get. We are taking even the smallest steps to prevent the spread of germs to protect both you and our employees.

Feel free to contact us if you have any questions about our safety measures. Also, question your technician on-site if you have any reservations. Aaron Overhead Doors is here to help you feel secure in your home and confident in the services we will provide for your garage door.